Upkeep Support

Need help with Upkeep? You're in the right place.

Email us: evan@upkeepnest.com
We typically respond within one business day.

Frequently Asked Questions

How do reminders work?

Upkeep sends a push notification when a task is due. If you don't complete it, Upkeep keeps reminding you until you do. Make sure notifications are enabled for Upkeep in your device settings.

What's the difference between floating and fixed tasks?

Floating tasks reschedule based on when you actually complete them. If you change the furnace filter two weeks late, the next reminder shifts by two weeks. Fixed tasks always land on the same date — useful for seasonal jobs like trimming trees in March.

How do I share tasks with my household?

Open a property, tap the members icon, and send an invite. Anyone you invite can see and complete tasks on that property. You can assign individual tasks to specific people so only they get reminders.

I'm not receiving notifications.

Check that notifications are enabled for Upkeep in your device's Settings app. Also confirm you're signed in — sign-out clears your push token. If the problem persists, email us.

How do I delete my account?

Visit our account deletion page or use the in-app option under Settings. All your data is permanently removed.

Where can I read the privacy policy?

Our full privacy policy is available at /privacy.

Still stuck?

Email evan@upkeepnest.com with a description of the problem, your device model, and the app version (found in Settings). We'll get back to you.