You can request deletion of your Upkeep account and all associated data at any time. This page explains how to delete your account and what data is affected.
Alternatively, you can request account deletion by emailing evan@upkeepnest.com from the email address associated with your Upkeep account. Include "Delete my Upkeep account" in the subject line. We will process your request within 7 business days.
When your account is deleted, the following data is permanently removed from our servers:
| Data Type | Action | Timeframe |
|---|---|---|
| Account information (name, email, password) | Deleted | Immediately |
| Properties you own (and all tasks within them) | Deleted | Immediately |
| Task completion history and notes | Deleted | Immediately |
| Photos attached to completions | Deleted | Within 30 days |
| Push notification device tokens | Deleted | Immediately |
| Property memberships (shared properties you joined) | Removed | Immediately |
Note: If you are a member (not owner) of a shared property, your membership is removed but the property and its tasks remain for other members. Properties you own are deleted along with all their tasks and history.
All account data is deleted immediately upon account deletion, with the exception of uploaded photos which are purged from storage within 30 days. No account data is retained after this period.
Server access logs that may contain your IP address are automatically rotated and deleted after 90 days. These logs do not contain any personal account information.
If you have questions about account deletion or your data, contact us at evan@upkeepnest.com.